EARTHFORGE Refund Policy

Scope

This Refund Policy covers the circumstances under which EARTHFORGE will provide refunds to our customers. By purchasing our products, you agree to this policy in full.

Eligibility for Refund

Refunds are available under the following conditions:

• The product must be returned within 30 days of the purchase date.
• The product must be unused and in the same condition that you received it.
• The product must be in the original packaging.
• A receipt or proof of purchase is required.

Process for Refund

To initiate a refund, please follow these steps:

1. Contact our support team at [email protected] to request a refund.
2. Include your order number, the reason for the refund, and any relevant documentation.
3. Our team will review your request and, if approved, provide you with a mailing address to send the product back.
4. Once the product is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our refund policy, please contact us at:

Email: [email protected]

Phone: +27 21 123 4567